FAQ

Frequently Asked Questions (FAQ)

1. What is the return policy?

Q: What is your return policy?
A: We have a 16-day return policy. You can return items within 16 days of receipt, and there are no restocking or return fees. Please make sure the item is unused and in its original packaging. For more details, visit our Return and Refund Policy.

2. How long does shipping take?

Q: How long does shipping take?
A: Once your order is processed (1-3 business days), it will be delivered within 3-4 business days. Please note that orders placed after 10:00 AM will be processed the next business day. For more information, visit our Shipping Policy.

3. Do you offer free shipping?

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the USA. For more details, visit our Shipping Policy.

4. What payment methods do you accept?

Q: What payment methods do you accept?
A: We accept various payment methods, including Visa, MasterCard, American Express, Discover, and PayPal. For more information, visit our Payment Policy.

5. How can I track my order?

Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order through our shipping provider's website.

6. What should I do if I receive a damaged or incorrect item?

Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact us immediately at support@stratifinds.com or call us at +1 646-665-1147. We will assist you in resolving the issue promptly.

7. How can I contact customer support?

Q: How can I contact customer support?
A: You can contact us via email at support@stratifinds.com or call us at +1 678-525-2480. Our customer support team is here to help you with any questions or concerns.

8. Can I change or cancel my order?

Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible at support@stratifinds.com or call us at +1 678-525-2480. We will do our best to accommodate your request.

9. Do you ship internationally?

Q: Do you ship internationally?
A: Currently, we only offer shipping within the United States. We are working on expanding our shipping options to include international destinations in the future.

10. What if I have more questions?

Q: What if I have more questions?
A: If you have any other questions, please feel free to reach out to us at support@stratifinds.com or call us at +1 646-665-1147. We're here to help!